FAQs
General Questions
Toll Collections
Violation Enforcement
Travel Information
General Questions
How do I get information about Orlando-Orange County Expressway Authority Revenue Bonds?
For information on Series 1963, 1970, 1980, 1985, 1986, 1988, 1990, 1993, 1993A or 1998 Bonds contact US Bank at 800-934-6802. For information on the Series 2003, 2005, 2007A, and 2008B Bonds contact Wells Fargo at 800-344-5128.
How do I get a handicap permit so I don't have to pay tolls?
The handicap permit that allows free travel on toll roads is available to persons with specific upper mobility disabilities. To see if you qualify for a permit contact the Commission for the Disadvantaged at 1-800-983-2435 or visit their web
site  .
How do I get a copy of the Expressway Authority's Express Map?
You can ask for a map at any one
of our tollbooths or you may request that a map be mailed
to you. Send your request via e-mail to info@oocea.com.
There is a limit of two maps per customer. Additional
maps are available at the discretion of the Expressway
Authority based on availability. Delivery costs are
the responsibility of the person or organization requesting
the maps.
Can I make copies of the Express Map?
The Express Map is copyrighted. Copies
for personal use are permitted. However, any duplication
or reproduction for distribution or profit must be approved
by the Expressway Authority.
Top 
Toll Collections
How do I provide feedback about the performance of a Toll Service Attendant?
Toll attendants are supervised by Florida Toll
Services which operate the Expressway Authority's
toll plazas. Call Quality Control at 1-800-789-6670
to share your thoughts about a Toll Service
Attendant. Customer Comment Cards are also
available at all toll plazas.
Who do I talk to when I receive incorrect change back from a Toll Service Attendant?
Call Florida Toll Services at 1-800-789-6670
to report the incident. If possible note
the location, time of day, the lane and
the direction of travel.
How do I get a job at the Orlando-Orange County Expressway Authority administration office?
Most job openings are advertised in the Orlando Sentinel and some are posted on the web site. The Expressway Authority is a lean government agency and generally only has a couple of job openings each year.
How do I get a job as a Toll Service Attendant?
Call Employment Resources,
Inc. at 407-647-8367. All Toll Service Attendants
on our system are hired through this agency.
Top
Violation Enforcement
I violated a toll lane, what should I do?
The Expressway Authority understands that customers may on occasion enter a toll plaza without proper funds. To correct the situation a check or money order can be sent to Orlando-Orange County Expressway Authority, Violations Enforcement Section, PO Box 585070, Orlando Fl 32858-5070 with the following information: Name, License Plate Number including State, Date(s), Time, Plaza(s) and amount of unpaid toll(s). However if this has happened more than once you may want to contact our violation Enforcement Department at 407-690-5200 and have them check your license plate for violations. If violations are left unpaid they may lead to the issuance of a uniformed traffic citation, a hold on the vehicle’s registration or a driver's license suspension. This would include states other than Florida which have reciprocity agreements with Florida.
I went through an E-PASS lane by accident, what should I do?
If this is your first accidental violation, you should do nothing. The Expressway Authority understands that customers may on occasion confuse the lanes and not have proper funds or equipment for them. The Authority only prosecutes customers who accumulate more than three violations.
I always put my money in the coin basket, but sometimes the light stays red and I violate the toll, will I get a citation?
No. The Expressway Authority only issues Unpaid Toll Notices (UTN) to drivers who have accumulated more than three violations in which the coin machine was functioning properly If you have received a UTN and wish to get detailed information about your violation record, contact the toll enforcement office at (407) 690-5200.
I received an Unpaid Toll Notice (UTN) from the Expressway Authority, what should I do?
Click PAY Your UTN/UTC web link to pay the unpaid toll on line with a credit card. If you feel you have been issued the UTN in error, contact the Toll Enforcement Office at (407) 690-5200.
I received a Uniform Traffic Citation from the Expressway Authority, what should I do?
You may voluntarily pay the citation or you can choose to take your case to traffic court. Your choices are detailed on the Traffic Citation. If you feel you have been issued the citation in error contact the Toll Enforcement Office at (407) 690-5200. Any further violations will result in the issuance of additional citations.
What is the penalty for violating a toll plaza?
If three or more violations occur a UTN will be issued to the registered vehicle's owner. A UTN that goes unpaid will result in a Registration Hold with the Department of Motor Vehicles until pending toll transactions are paid to the Expressway Authority.
A citation issued for a toll violation carries a maximum fine of $186.00 and 3 points per citation. A citation paid voluntarily to the Expressway Authority is $25.00 with no points. If you choose to go to court you waive your right to pay the lesser amount and must pay whatever fine the judge or hearing officer imposes, plus court costs.
For more information regarding violation enforcement please click here.
Top
Travel Information
What is the exit number from I-4 on to State Road 408 (East-West Expressway)?
The exit number is 82A in both the east & west directions.
What is the exit number from the Florida's Turnpike onto State Road 408 (East-West Expressway)?
The exit number is 265.
What is the exit number from I-4 onto State Road 417 (Central Florida GreeneWay)?
The exit number is 62.
I need to get directions. Where can I get help?
Try utilizing the following link: Directions
Another great resource is: MapQuest
Top
|