VIOLATION ENFORCEMENT
What happens to a driver who passes through a toll plaza without paying the proper toll and getting a green light?
A digital image of the vehicle's license tag is recorded and an Unpaid Toll Notice (UTN) is mailed to the vehicle's register owner for payment of the unpaid toll(s) plus administrative fees. Under Florida Law, this image can be used by the Expressway Authority to issue a Uniform Traffic Citation.
What is an Unpaid Toll Notice (UTN)?
An Unpaid Toll Notice is an invoice for the failure to pay a prescribed toll(s).
What should I do if I receive an Unpaid Toll Notice (UTN)?
If you are an existing E-PASS customer, contact the E-PASS Service Center immediately to have the unpaid toll deducted from your prepaid account balance or make payment for the unpaid toll(s). If you do not have E-PASS, click "PAY Your UTN/UTC" web link to pay the unpaid toll on line with a credit card or call the Toll Enforcement Office at 407-690-5200.
What should I do if the red light does not change to green when I enter the toll lane?
If you are in an E-PASS Only lane, do not stop. Notify the E-PASS Service Center as soon as possible. In the meantime, utilize "Change/Receipt" lanes or "Coin Lanes" and pay your toll in cash until the problem can be resolved.
What should I do if I receive a violation warning letter?
If you are an existing E-PASS
customer, contact the E-PASS Service Center immediately.
If you do not have E-PASS, call the Toll Enforcement
Office at 407-690-5200.
What should I do if I receive a uniform traffic citation (UTC) and I want to dispute it?
Download the UTC Dispute Request form, fill out the top portion and bring the form, the UTC, & your transponder within five days of receiving the citation to one of the E-PASS Service Centers located at:
762 S. Goldenrod Road
Orlando, FL 32822
-OR-
8919 West Colonial Drive
Ocoee, FL 347861
If faxing the UTC Dispute Request form, please send fax to 407-690-5021.
If you have any questions, please contact the Toll Enforcement office at 407-690-5200.
What if I only have a bill larger than $20.00?
You will be issued an Insufficient Fund Notice by the Toll Attendant and payment in the form of a check or money order is to be mailed to the Orlando-Orange County Expressway Authority, P.O Box 585070, Orlando, FL 32858-5070. Please include the license plate number and state issued.
If my account balance drops to zero ($0.00), will my toll transactions be deducted once I put more money in my account?
Once your account balance drops to zero you are considered a violator. The light in the toll lane or on your transponder will remain red. In addition you will receive a letter from E-PASS alerting you to the fact your account has no money. To reinstate your account the Expressway Authority will deduct any unpaid tolls from your replenishment payment. If you fail to add more money to your account in a timely manner and you continue to violate, your account will be frozen and you will receive an Unpaid Toll Notice or could be ultimately issued a Uniform Traffic Citation.
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